Our Services
We offer a diverse portfolio of services that can be customized and scaled to meet the needs of a wide range of properties.
Online Guest Review
Our Response Specialists monitor reviews on key channels such as Google, TripAdvisor, Booking.com, and Expedia, and provide apt and timely responses.
Guest Satisfaction Surveys (GSS)
We respond to all GSS based on your hotel/brand standards and with a focus on improving your online standing. We close all alerts on time.
Direct Responses
We connect with your future guests on social media channels by responding to their queries.
Real-time Reviews
We respond in real-time to your in-house guests, leading to guest recovery.
Negative/False Reviews
Inappropriate reviews will be flagged for removal as per the respective website guidelines.
Review Notifications/Alerts
Get notifications the way that suits you (WhatsApp/email), to help you address the issue right away.
Performance Reports
We provide monthly performance reports that include review highlights, ratings, department trends, keywords, salient guest experiences, and data analytics.
Review Analytics
We analyze guest reviews on core channels and social media to help you make informed decisions.
Sentiment Analysis
We evaluate and synthesize guest sentiments to help you draw insights from the same, and improve guest experiences and satisfaction.
How We Work With You
We strive to provide best-in-class solutions, deliver on our commitments, and ensure a strong and enduring relationship with each of our clients. Our dedicated and professional team has the aptitude, attitude, knowledge, skills, and abilities to understand the intricacies of the domain.
In short, we provide exceptional services and return-on-investment to our clients. We are keenly aware of the importance of engaging meaningfully online with clients, maintaining and enhancing online profiles and reputations.
We have significant experience to do so for diverse clients in the hospitality industry.
Managing Social Media
We respond to reviews and messages pertinent to your property on social media such as Facebook and Instagram.