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Our Response Specialists monitor reviews on key channels and provide apt and timely responses
We manage your reviews on mutually agreed upon channels such as Google+, TripAdvisor, Booking.com, and Expedia
We respond to all GSS based on your hotel/brand standards and with a focus on improving your online standing. We close all alerts on time
We connect with your future guests on social media channels by responding to their queries
We respond in real-time to your in-house guests, leading to guest-recovery
Inappropriate reviews will be flagged for removal as per the respective website guidelines
Get notifications the way that suits you (WhatsApp/email), to help you address the issue right away
We respond to reviews and messages pertinent to your property on social media such as Facebook and Instagram
We enable you to feature your best reviews on your website using Review Widget
We provide monthly performance reports that include review highlights, ratings, department trends, keywords, salient guest experiences, and data analytics
We analyze guest reviews on core channels and social media to help you make informed decisions
We evaluate and synthesize guest sentiments to help you draw insights from the same, and improve guest experiences and satisfaction