Kerala’s Benchmark for Patient Experience & Reputation Excellence
The Kerala Hospital Reputation Index (KHRI) is an annual, audit-based recognition of hospitals that demonstrate excellence in patient experience, online reputation and responsiveness.
- Independent & evidence-based
- Transparent methodology
- Annual certification
- Recognize. Inspire. Improve.
2026 Certification Cycle
How KHRI Works
Free Audit
We analyze public feedback & data.
Certification
Hospitals meeting the benchmark are certified.
Publication
Certified hospitals are recognized & published.
Continuous Improvement
Insights to help hospitals improve every year.
A Certification. Not a Ranking.
An independent, audit-based recognition, not a competitive ranking. Every score is audited directly, never scraped from inconsistent aggregators.
- Independent & unbiased
- Evidence-based, always audited
- Transparent methodology
A 100-point framework.
A hospital’s PES is a weighted composite across eight indicators. A methodology and audit framework document, covering data sources, minimum review thresholds, anomaly handling and certification thresholds, is available on request.
Certification Levels
| Tier | Score | What it recognizes |
|---|---|---|
 Platinum | 90–100 | Exceptional patient experience performance. |
 Gold | 80–89 | Strong patient experience performance. |
 Silver | 70–79 | Established performance with opportunities for improvement. |
 Certified Participant | Below 70 | Participating hospital assessed against the Index framework. |
Nominate Your Hospital.
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Independent Assessment. Transparent Methodology.
Participation in ReviewLogik services does not guarantee certification or influence a hospital’s Index score. The Index is assessed against the published methodology and supporting evidence. This separation helps maintain the credibility and independence of the recognition program. Commercial engagement with ReviewLogik does not influence Index eligibility, scoring or certification.
Frequently Asked Questions
Is the Kerala Hospital Reputation Index a ranking?
No. It is a certification. The objective is not to identify the single highest-rated hospital, but to recognize organizations that demonstrate consistent excellence in patient experience and reputation against a published methodology.
Does becoming a ReviewLogik customer affect Index certification?
No. Commercial engagement with ReviewLogik does not influence Index eligibility, scoring or certification. The Index is assessed against the published methodology and supporting evidence, independent of any commercial relationship.
How is the Patient Experience Score calculated?
PES is a weighted, 100-point composite: Rating 25%, Sentiment 20%, Response Rate 10%, Response Time 10%, Satisfaction Trend 10%, Review Growth 10%, Service Recovery 10%, Complaint Index 5%.